Your privacy is important to Riverwalk Jakarta. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website and/or booking our tours, you consent to the practices described in this policy.
1. Information We Collect
- Personal Information: We collect personal information that you provide to us when you book a tour, create an account, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, postal address, and payment information.
- Usage Data: We automatically collect certain information about your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, and gather demographic information. You can control the use of cookies through your browser settings.
2. How We Use Your Information
- To process and manage your bookings, payments, and reservations.
- To communicate with you about your bookings, updates, and promotional offers.
- To personalize your experience on our website and provide tailored content.
- To improve our website, services, and customer support.
- To analyze usage trends and gather demographic information.
- To comply with legal obligations.
3. How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive data transmitted online.
- Storing your information on secure servers.
- Limiting access to your information to authorized personnel only.
- Regularly reviewing our security procedures and technologies.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [Your Company Email Address]. We may require you to verify your identity before processing your request.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by Riverwalk Jakarta. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [Your Company Email Address]. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this policy. Your continued use of our website and services after any such changes constitutes your acceptance of the new Privacy Policy.
10. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
[Your Company Address]
[Your Company Email Address]
[Your Company Phone Number]
